Bigo Live allows you to live-stream your favorite moments and make friends from all around the world. We enable people to showcase their talent, discover, and stay connected in a positive, healthy, and creative way.
How to check if diamonds are added after I recharged?
Please check the balance in "Me"-"Wallet" after you recharged, diamonds will be added in real time
What to do if the diamonds are not added after recharging?
Please send feedback regarding your problem with the following information by Me-Feedback. Our customer service team will help to solve your problem
1. recharge amount
2. recharge time & date
3. screenshot of the payment receipt(showing the order number)
What to do if I top up others' account by mistake?
Sorry that it is not allowed to refund, please contact the account owner to communicate about your incorrect top up to cover your loss
